EigoPro 準2級プラス 読解 — Problem With My New Headphones

From: Hana Suzuki To: Bright Sound Customer Service Date: Monday, October 14 Subject: Problem with my new headphones Dear Customer Service, I am writing about a pair of wireless headphones (model BS-200) that I bought from your online store on October 1. Although I was very happy with them at first, a problem has appeared, and I would like to ask for your help. The Problem After about a week of normal use, the sound from the left side stopped working completely. I have tried everything suggested in the user guide: I charged the headphones fully, turned them off and on, and connected them to a different phone. Unfortunately, the problem remains. The right side still works perfectly, so I do not believe the issue is with my phone. What I Would Like According to the information on your website, this product comes with a one-year guarantee. As I bought the headphones only two weeks ago, I would be grateful if you could either repair them or send me a replacement. I have kept the original box and the receipt, and I am happy to send photos if that would help. A Small Note I want to add that, apart from this problem, I have been very pleased with your products. This is the third item I have bought from your store, and I hope to continue shopping with you in the future. Could you please let me know what I should do next? I look forward to your reply. Yours faithfully, Hana Suzuki

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この単元の問題を3問、解説つきで公開しています

準2級プラス · 読解 · 全5問

問 1

Why is Hana writing this email?

  • Because she lost the user guide.
  • Because she wants to order more headphones.
  • Because she wants to praise the customer service.
  • Because there is a problem with the headphones she bought.
Phrase

a problem with the headphones

準2級プラス読解実用文(苦情メール)メールの目的
⚡ひとことで

「Because there is a problem with the headphones she bought.」を表す読解フレーズ。

選択肢の解説Choice Analysis

「Because there is a problem with the headphones she bought.」

正解

本文 "a problem has appeared, and I would like to ask for your help" より、メールの目的は買ったヘッドホンの問題について助けを求めること。ask for help = 「助けを求める」、a problem with ~ = 「〜の問題」。

  • 「Because she wants to order more headphones.」

    = もっと注文したい ━ 苦情であり注文ではない。

  • 「Because she wants to praise the customer service.」

    = サービスを褒めたい ━ 問題報告であり褒めではない。

  • 「Because she lost the user guide.」

    = 取説を失くした ━ 取説は試しており失くしていない。

▦Collocation
パターン意味例
a problem with ~〜の問題a problem with my new headphones
ask for help助けを求めるask for your help
I am writing about ~〜について書いていますI am writing about a pair of headphones
at first最初はI was very happy with them at first
appear現れるa problem has appeared
❝例文

  • There is a problem with my headphones.

    ヘッドホンに問題がある。

  • I would like to ask for your help.

    助けを求めたいです。

  • I was happy with them at first.

    最初は満足していた。

💡Tip · 覚えるコツ

目的設問では I am writing about ~ / ask for help が苦情メールの定型。a problem with ~ は準2級プラス必須。誤答は注文 / 称賛など本文の苦情趣旨と逆で誘導。

問 2

What is the exact problem with the headphones?

  • The headphones will not charge at all.
  • The sound from the left side stopped working completely.
  • Both sides have stopped working.
  • The headphones are the wrong color.
Phrase

left side stopped working

準2級プラス読解実用文(苦情メール)問題の詳細
⚡ひとことで

「The sound from the left side stopped working completely.」を表す読解フレーズ。

選択肢の解説Choice Analysis

「The sound from the left side stopped working completely.」

正解

本文 "the sound from the left side stopped working completely" より、問題は左側の音が完全に出なくなったこと。stop + 動名詞 = 「〜しなくなる」、completely = 「完全に」。

  • 「The headphones will not charge up at all any more.」

    = 全く充電できない ━ 充電はできており矛盾。

  • 「Both the left and right sides have stopped working.」

    = 両側が止まった ━ 右側は機能しており矛盾。

  • 「The headphones arrived in completely the wrong color.」

    = 色が違う ━ 色の問題ではない。

▦Collocation
パターン意味例
stop + 動名詞〜しなくなるstopped working completely
the left side左側the sound from the left side
completely完全にstopped working completely
charge ~ fully〜を満充電するI charged the headphones fully
the problem remains問題が残るthe problem remains
❝例文

  • The left side stopped working completely.

    左側が完全に動かなくなった。

  • I charged the headphones fully.

    ヘッドホンを満充電した。

  • The problem remains.

    問題は残ったままだ。

💡Tip · 覚えるコツ

詳細設問では左右どちらが故障かを正確に。stop + 動名詞 = 「〜しなくなる」は準2級プラス必須。誤答は充電不可 / 両側故障など本文の事実と矛盾で誘導。

問 3

Why does Hana think the problem is not with her phone?

  • She has never connected them to a phone.
  • The right side still works perfectly.
  • She bought a brand-new phone as well.
  • The user guide told her so.
Phrase

right side still works perfectly

準2級プラス読解実用文(苦情メール)推論の根拠
⚡ひとことで

「The right side still works perfectly.」を表す読解フレーズ。

選択肢の解説Choice Analysis

「The right side still works perfectly.」

正解

本文 "The right side still works perfectly, so I do not believe the issue is with my phone" より、電話のせいでないと考える根拠は右側が完璧に動くこと。so ~ = 「だから〜」、the issue is with ~ = 「問題は〜にある」。

  • 「She has never connected them to a phone.」

    = 電話に繋いだことがない ━ 別の電話に繋いでおり矛盾。

  • 「She bought a brand-new phone as well.」

    = 新品の電話も買った ━ 電話購入の記述なし。

  • 「The user guide told her so.」

    = 取説にそう書いてあった ━ 取説の指示とは無関係。

▦Collocation
パターン意味例
still work perfectlyまだ完璧に動くthe right side still works perfectly
the issue is with ~問題は〜にあるthe issue is with my phone
so ~だから〜so I do not believe
connect A to BAをBに繋ぐconnected them to a different phone
I do not believe ~〜とは思わないI do not believe the issue is with my phone
❝例文

  • The right side still works perfectly.

    右側はまだ完璧に動く。

  • So the problem is not with my phone.

    だから問題は電話ではない。

  • I connected them to a different phone.

    別の電話に繋いでみた。

💡Tip · 覚えるコツ

推論根拠設問では so の前の事実が根拠。the issue is with ~ = 「問題は〜にある」、connect A to B は準2級プラス必須。誤答は繋いだことがないなど本文の試行と矛盾で誘導。

残り2問は、解いて確かめられます

全5問すべてに、この形式の解説が付いています。 間違えた問題は記録され、あとから復習できます。

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